The Jeopardy Challenge helped us address requirements that led to the design of the DeepQA architecture and the implementation of Watson. After 3 years of intense research and development by a core team of about 20 researcherss, Watson is performing at human expert levels in terms of precision, confidence, and speed at the Jeopardy quiz show. Our results strongly suggest that DeepQA is an effective and extensible architecture that may be used as a foundation for combining, deploying, evaluating, and advancing a wide range of algorithmic techniques to rapidly advance the field of QA. The architecture and methodology developed as part of this project has highlighted the need to take a systems-level approach to research in QA, and we believe this applies to research in the broader field of AI. We have developed many different algorithms for addressing different kinds of problems in QA and plan to publish many of them in more detail in the future.

KC Sealock had not taken a standardized test since college. But here he was at 39 years old, long black beard flecked with grey, sitting in front of a computer at Jacksonville, Florida's Herlong Air Field, with a proctor peering on from behind a glass door. He spent two hours clicking at multiple choice questions about latitudes and longitudes, Class C airspace regulations, wing load factors, and more--60 in all. Finally, Sealock hovered his mouse hovered over the submit button. "I didn't know if I wanted to click," he says.

A common problem for companies with strong business growth is that it is hard to find enough experienced staff to support expansion needs. This problem is particular pronounced for operations planners and controllers who must be very highly knowledgeable and experienced with the business domain. This article is a case study of how one of the largest travel agencies in Hong Kong alleviated this problem by using AI to support decision-making and problem-solving so that their planners and controllers can work more effectively and efficiently to sustain business growth while maintaining consistent quality of service. AI is used in a mission critical fleet management system (FMS) that supports the scheduling and management of a fleet of luxury limousines for business travelers. The AI problem was modeled as a constraint satisfaction problem (CSP). The use of AI enabled the travel agency to sign up additional hotel partners, handle more orders and expand their fleet with their existing team of planners and controllers. Using modern web 2.0 architecture and proven AI technology, we were able to achieve low-risk implementation and deployment success with concrete and measurable business benefits.

IBM Research undertook a challenge to build a computer system that could compete at the human champion level in real time on the American TV Quiz show, Jeopardy! The extent of the challenge includes fielding a real-time automatic contestant on the show, not merely a laboratory exercise. The Jeopardy! Challenge helped us address requirements that led to the design of the DeepQA architecture and the implementation of Watson. After 3 years of intense research and development by a core team of about 20 researches, Watson is performing at human expert-levels in terms of precision, confidence and speed at the Jeopardy! Quiz show. Our results strongly suggest that DeepQA is an effective and extensible architecture that may be used as a foundation for combining, deploying, evaluating and advancing a wide range of algorithmic techniques to rapidly advance the field of QA.